SHIPPING & RETURNS

• Processing Time: All orders are processed within [14] business days. Orders are not shipped on weekends or public holidays.

• UK Standard Delivery:

  • Cost: [£3 / Free for orders over £30].

  • Delivery Time: [24 to 24] working days.

• UK Express Delivery:

  • Cost: [£15].

  • Delivery Time: [7h to 20h] working days.

• Tracking Your Order: Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

• Delivery Windows: In accordance with UK regulations, all goods will be delivered within a maximum of 30 days from the date of your order confirmation, unless a longer period was explicitly agreed upon.

 

 

2. Returns & The 14-Day "Cooling-Off" Period

Under the UK Consumer Contracts Regulations, you have a statutory right to change your mind and cancel your order for any reason within a 14-day "cooling-off" period.

• How it works: You have 14 days from the day after you (or someone you nominate) receive your parcel to notify us that you wish to cancel or return your order.

• Return Window: Once you have notified us, you have an additional 14 days to physically send the items back to us.

• No Reason Needed: You do not need to provide a reason for returns made within this statutory period.

 

Condition of Items for Return

To receive a full refund, items must be returned in their original condition: unwashed, unworn, with all original tags attached, and free from make-up, stains, or odours. We reserve the right to make a deduction from the refund if the value of the goods has been diminished by unnecessary handling.

 

Hygiene Exceptions (Important for Clothing Stores)

Please note that due to health and hygiene reasons, certain items cannot be returned if the hygiene seal or packaging has been broken/opened:

• Underwear, lingerie, and swimwear.

• Pierced jewellery (e.g., earrings).

 

 

3. How to Start a Return

1. Email our customer service team at [www.myadelene-market.com] with your order number and the names of the items you wish to return.

2. Pack your items securely in their original packaging.

3.  Customers are responsible for paying their own return shipping costs. 

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4. Refunds & Timelines

• What we refund: If you cancel your entire order within the 14-day cooling-off window, we will refund the full price of the items plus the cost of our standard outbound delivery. If you chose an express shipping method, only the equivalent standard shipping rate will be refunded.

• Refund Processing: We will issue your refund within 14 days of receiving the returned items back at our warehouse, or within 14 days of you providing valid proof of postage.

• Payment Method: All refunds will be issued directly to the original payment method used to make the purchase.

• No Hidden Fees: We do not charge restocking or administrative fees for processing returns.

 

 

5. Faulty, Damaged, or Incorrect Items.

Under the UK Consumer Rights Act, you have a legal right to a full refund, repair, or replacement if your goods are faulty, damaged, or not as described.

• Within 30 Days: If your clothing item develops a manufacturing fault within 30 days of delivery, you are entitled to a full refund and a free return.

• After 30 Days: If a fault develops after 30 days but within 6 months, please contact us so we can arrange a repair or a replacement. If that is not possible, you may be entitled to a partial or full refund.

 

 

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